At any stage clients may request to see and correct the personal information about them kept on file. The psychologist may discuss the contents with them and/or give them a copy, subject to the exceptions in the Privacy Act 1988 (Cth). If satisfied that personal information is inaccurate, out of date or incomplete, reasonable steps will be taken in the circumstances to ensure that this information is corrected. All requests by clients for access to or correction of personal information held about them should be lodged with the psychologist. These requests will be responded to in writing within 30 days and an appointment will be made if necessary for clarification purposes.
If clients have a concern about the management of their personal information, they may inform the psychologist. Upon request they can obtain a copy of the Australian Privacy Principles, which describe their rights and how their personal information should be handled. Ultimately, if clients wish to lodge a formal complaint about the use of, disclosure of, or access to, their personal information, they may do so with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at
How do I make a privacy complaint?
or by post to:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001